Terms of Use and Privacy


1. TERMS OF USE AND PRIVACY


terms and conditions/condiciones de usoThe access and use of this website, "Web" on, and all products, services and the way we operate, are subject to the following terms and conditions.

By using this website states agree to these terms of use, which may be updated at any time. We recommend you visit the website regularly for any changes in these conditions of use.

We reserve the right to remove or alter available services without notice and all access and use this website.
Neckons not responsible for the web not available for some time. Sometimes you can restrict access to parts or areas of the site.

At any time, we can terminate to a registered user without notice, depriving him of any access to the web, for reasons that might endanger the integrity of this and / or go against the unauthorized use of it.

Neckons not responsible for damage or loss caused by the use of any information or content on the web use.

We can not exert any control over our website has links to external pages, so we are not responsible for the content that appears on them.

The data you enter in the register of Neckons, must be true, so that the purchasing process is correct. We are not responsible for incorrect data and the consequences they might cause.

To make purchases or Neckons orders must be over 18 years.


Privacy Policy
In Neckons have a significant commitment to the security of our website and privacy of our customers and visitors.

Need your name, phone number, address, e-mail address and date of birth for marketing campaigns, awards and newsletters.

When making a purchase, you need to register.
We keep all information in the registry so you can use for future purchases by simply entering your username and password. (We recommend saving your password correctly, so that another user can not make use of it)

You can put multiple shipping addresses with the same login.
In his user panel, you can view and modify their historical data as well as all orders, offers, discount coupons, etc.

You can also indicate you want to be subscribed to a newsletter by news, promotions, campaigns, offers, etc., sent by e-mail or regular mail.
You may unsubscribe at any time from your user control panel.

Neckons use this information for the correct purchase process, warn of possible modifications to our website, conducting surveys and statistical purposes.

What are cookies and why do you use?
A cookie is a file sent to your computer and saved on your hard drive. By creating an account on our website, your computer will store a cookie that will automatically identify always check back.
Cookies are also used for the system to properly control a shopping session.

If you decline the use of cookies, you may not use this site correctly.


Security
We do not store information payment details, for security.
Payments are made through very reliable payment gateways Neckons outside.

Neckons agrees to protect your data as they are never available to third parties for marketing reasons.

In Nekcons systems use online shopping safer there. We are continuously improving our services, and update to the latest security protocols, to give our customers the best and most insurance available at all times.

We use PayPal and data SSL (Secure Sockets Layer) in our payment gateway.

2. MY ORDER


orders/pedidosI succeeded my order?
Once you have completed all the payment process, you will receive an automatic email confirming your order information.
If you receive this e-mail, please contact with us so we can fix the problem.
Alternatively, you can track your order through our computer system with your username and password. Click here .

When the package has come with my order?
As soon as you submit your order, you send another e-mail confirmation.
Alternatively, you can track your order through our computer system with your username and password. Click here .

Where is my package today
Receive in your e-mail the tracking number (if available) as your order has left our warehouse. With this number you can track your shipment on the website of the carrier.
Alternatively, you can track your order through our computer system with your username and password. Click here .

I want to change or cancel my purchase?
Only if you have not sent your package. This may contact us through our contact form or phone (+34 902 918 963) .

There is a problem with my order.
If you think we made a mistake with your order, please contact with our customer service department. We will do our utmost to resolve the issue as soon and as quickly as possible.

Tracking My Order
Once the package leaves our warehouse, we will communicate by e-mail, name of the carrier and tracking number of your order.
You can track your shipment by accessing the following links and entering your tracking number.


tourlineupschronoexpressfedex


3. PAYMENT METHODS


pay/pagos How do I pay my order?

cards

In Neckons we offer several forms of payment: cash, bank transfer and credit cards (Visa, Visa Electron, Maestro, MasterCard, AMEX, DC) through PayPal as a payment gateway without registration or charge for the customer.
All transactions are safe and your data is fully protected. We do not store any information relating to the payment.
Payment on delivery is only possible in certain destinations and for an amount less than 600 euros. Expenses are included in the price of the products.

Important: Please state the order number or name in the transfer concept.
The costs of the transfer order is the customer's account please consult your bank. This type of movement takes interbank average of 2 to 3 business days. The order will not leave our warehouse until the confirmation of the operation
The order is reserved for 5 days. After that time without being paid, the order will be canceled.

All prices include VAT (if applicable) in accordance with the rates in effect.

What is included in the price of the products?
The price shown for each product includes:
- Same price
- Transportation (if certain areas of shipping, the system will show if there is a cost for transport)
- VAT (if applicable)

We ship to European Union countries, America and elsewhere. Unfortunately, there are countries that require a clearance. Neckons NOT liable for such expenses, taxes, delays, etc.. that could lead to sending in such areas and that will be the customer. Also there could also be a delay in delivery time for these officen.
So far, shipments within the EU are exempt from officen.

When am I charged?
The credit card payment will be made right after your card has been authorized. You will then receive an email confirming your order with payment.
Any questions, please contact us through our contact form or phone (+34 902 918 963) .

If the card is rejected, our system will inform you immediately when you complete your order. Do not be nervous, because it can happen that is wrong to cover the data, or delays by the payment gateway, so we recommend that you try again.

On orders shipped on delivery payment shall be made at the time of receiving the order and cash.

Is it safe to shop online
In Neckons systems use an on-line ordering more confident today. Furthermore, we are continually improving our software to give you the greatest possible security for our customers.
Also, please note that the Internet is increasingly the medium of choice for millions of people around the world to transact, business and shopping, and this statistic is increasing rapidly.

We have an important responsibility and a strong commitment to the security of our website and the privacy of our customers and visitors (as required by law, we follow a rigorous way). Therefore, we use data encryption SSL (Secure Sockets Layer) to our payment gateway.

4. GUARANTEE


orders / orders Our Commitment
We manufacture all our products with 100% Natural Stones of top quality.
We maintain a strict control of each of our manufactured products.
We control all our raw material also meets our standards more demanding.
Neckons, is characterized by having high quality products that can corroborate our customers.

Guarantee Certificate
Deliver a Guarantee Certificate of our stones stamped and signed by Neckons.
This certificate is unique as it is directed exclusively to the respective parts.
Each piece that leaves Neckons carries a serial number, and is always a unique handmade piece , by its very nature.

Care to keep in mind
The pieces may vary slightly from those shown in the images (normal and due to the nature of the stones).
This piece is made with highly resistant materials, but need some care.
Being natural stones involves not subjecting it to strong shocks, as well as liquid chemicals that may damage the properties of the parts.
Rinse with tap water minerals and soap and expose 4 or 5 hours of sun.


5. DELIVERIES


delivery/entregaWhat is the cost transport Usually transportation is included in the price of the product. Otherwise, the system will inform you about the cost when placing your order, depending on destination. You can contact us through our contact form or phone (+34 902 918 963) for any query related to transport and special and urgent shipments.

What is the delivery time of an order? We ship express with major transport companies all over Europe, America and elsewhere with a delivery time 2 to 3 days (once manufactured the product), depending on the country. At the end of your order will be sent information on delivery. Alternatively, you can track your order through our computer system with your username and password. Click here.

Why took so long to make? All Neckons products are handcrafted of 100% natural, premium quality. We usually have items in stock, but if not, we need about 1 to 7 working days for the preparation and replacement of our products. If most of this time delay, or in case of lack of stock, we will contact the customer to inform him of the incident. In this case, he may opt for a similar product that is in stock, or repay the amount.

How is delivery? In Nekckons distribution protocols have with transport companies that meet our requirements to provide you excellent service. They are responsible for delivering the request in the direction you want: in your home, your workplace, etc.. When ordering, it will make available the most appropriate carrier depending on factors such as method of payment or delivery area. It is important to review at the time of delivery, the package has not suffered any shock or damage, and if not, refuse to post specifying the reason for the rejection and setting at contact or phone (+34 902 918 963) with us soon as possible to inform us of the incident.

What happens to my order if I am not present? If the carrier fails to deliver the order, will retry the next day or will contact you to arrange a new date, so it is important that you provide your phone numbers and e-mail at the time ordering. Note: In certain areas imposed by the carriers, if the client refuses the order, the customer is not entitled to reimbursement.

I can have different addresses for billing and delivery Yen. When ordering you can choose different addresses for billing and delivery. Also, the system will save the information from all directions you want, so you can later return to make purchases without having to retype addressen.

I can place orders for gift Yen. Neckons supports purchases for gift items and can customize a message forwarding. These packages come with special gift wrap. Likewise, remember that if this type of shipment, indicate two different directions to the invoice and package.
cajas de envio

Can make deliveries to PO Boxes Unfortunately, we can not. However, when you contact the carrier can tell you personally removed from the office of the carrier.

Shipping costs depend on the area and the amount of the order. (VAT included)
Order Amount ZONE 1 ZONE 2 ZONE 3
Shopping up to 45 € 6 € 18 € 45 €
Shopping above 45 € FREE 18 € 35 €
Shopping above 250 € FREE FREE 18 €
Total Order Amount including VAT excluding transport Spain
Portugal
Austria
Belgium
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Luxembourg
Netherlands
Poland
Sweden
United Kingdom
Argentina
Brazil
Canada
Chile
China PR
Japan
Mexico
Russia
USA
These charges will be applied automatically when the checkout.


6. RETURNS


orders/pedidos Neckons I can return a product?
Unfortunately it is not possible return Neckons products for hygiene reasons.
However, those products may be returned within 15 days from the date of receipt of the product, provided it is bad manufacturing defect or failure to match the product with the published by Neckons quality.

In this case, the product will be technically inspected by our department to accept such return.

The products of incomplete, broken, which have been used by the client and does not match the concept of the return will not be accepted.
If the return is of this type, the client not entitled to refund . Instead, he proposed to send / returned products improperly with the next order you make. If you reject this option shall bear the costs involved.

How do I return a product?
You must contact our customer service via our contact form or phone (+34 902 918 963) and specify the order number, description or reference product and the reason for return. This service is available at specific times of the carrier and it is not possible to agree a specific time. If the client is absent on the date set for the collection, not be a new attempt. The cost of each collection is 15.00 euros and deducted from the refund.

If reason for return is a defect, once accepted by our department (after a technical evaluation), the expenses will be free.
If so the customer can choose stocks with similar characteristics or choose a refund. In this case, the costs of collection are deducted from the refund .


When I receive my refund
Once your return has been accepted by our department will receive an e-mail notifying you. If not received within 15 days of the return shipment, please contact our customer service.

Why have refunded me the money instead of a replacement?
When we are unable to send a replacement product, refund the value.

No change in order for certain areas of customs issues in these cases, refund the product value.

When I return back the product cost?
After our technical department for an evaluation of the product and accepted by it, you will be reimbursed within 30 days.

When I receive my refund
Once your return has been accepted by our department will receive an e-mail notifying you. If not received within 15 days of the return shipment, please contact our customer service.

Why have refunded me the money instead of a replacement?
When we are unable to send a replacement product, refund the value.

No change in order for certain areas of customs issues in these cases, refund the product value.

When I return back the product cost?
After our technical department for an evaluation of the product and accepted by it, you will be reimbursed within 30 days.

Guarantee
See Guarantee